FAQ
FAQ Page
To provide you with the best customer experience, your feedback is greatly encouraged. If you have any questions, please contact us!
When will I receive my order?
Your order is very important to us. Please note that due to incredibly high demand your item may take up to 7-15 business days to arrive. However, most of the time our products will arrive a lot quicker, just be aware sometimes it is out of our control. So you do not need to worry if your order does not arrive next day! This doesn’t include our 1-2 day processing time.
Rest assured, all orders comes with a Tracking Number. So you can shop with a peace of mind!
We can track our orders and keep you updated!
What is my Tracking Number?
Your Tracking Number will be emailed to you within 1-3 business days after your order.
Please reach out to our friendly customer experience team if you did not receive it after 7 days!
How Can I Contact HyggeNook?
Simply email info@hyggenook.com
Which currency will I be charged in?
We process all orders in USD.
Will I receive an order confirmation when I place my order?
Yes, all customers will receive an order number after placing their orders.
Please contact us if you don't receive one within 24 hours.
How can I pay for my order?
We accept the following payment cards: Visa, Mastercard, Discover, and Amex.
Is Checkout on this site safe and secure?
We partner with Shopify Payments to use the most up to date security systems and encryption software to ensure your personal details such as name, address and bank details are kept safe and secure.
If I enter my email address will you sell my information?
We do not sell our customers information. Emails are strictly for follow-up, also to send newsletters of our promotions and coupons for discounts if you signed up to receive our Newsletter.
Will I be charged for customs and taxes?
The prices displayed on our site are tax-free in USD and taxes will be updated in your cart. Note we are not responsible for delays caused by the customs department in your country.
What if I provided wrong address?
It is the responsibility of the buyer to enter the shipping address correctly. We do our best to speed up processing and shipping times, therefore there is a very small time gap to change the address of your order. If you decide to change your shipping address, please write to us at info@hyggenook.com as soon as you place your order. We will do our best to make the change, however, we cannot guarantee that we will be able to do so, as there are varying time limits in which we are able to do so.
If it's too late for our team to make changes on your order, the only thing we can do is wait to see if the package gets returned back to us. If it does get returned back to our warehouse, we can then ship it to the correct address/provide you with a full refund.
Can't find the question you are looking for? Don't hesitate to contact us. We are always here to answer your questions.
Email: info@hyggenook.com
Are there any other terms and conditions?
Acceptance of Terms
By accessing and using HyggeNook website ("the Website"), you agree to be bound by these terms and conditions. If you do not agree with any part of these terms, you must not use the Website.
Products and Pricing
a. All product listings on the Website are subject to availability.
b. HyggeNook reserves the right to change product prices at any time without notice.
Shipping and Delivery
a. HyggeNook will make reasonable efforts to deliver products in a timely manner. However, we are not responsible for delays beyond our control.
b. The customer is responsible for providing accurate shipping information. HyggeNook is not liable for any consequences of incorrect information.
Intellectual Property
a. All content on the Website, including but not limited to text, images, logos, and trademarks, is the property of HyggeNook and may be protected by copyright and intellectual property laws.
b. Users may not reproduce, distribute, or use any content from the Website without prior written permission from HyggeNook.
Limitation of Liability
a. HyggeNook is not liable for any direct, indirect, incidental, consequential, or special damages arising from the use or inability to use the Website or products purchased.
Changes to Terms
a. HyggeNook reserves the right to modify these terms and conditions at any time. Changes will be effective upon posting on the Website.